JP EN
PRIVACY POLICY

Privacy Policy

Sumitomo Fudosan Osaki Garden Tower
1-1-1 Nishi-Shinagawa, Shinagawa-ku, Tokyo
RAISE ENTERTAINMENT Inc.
Representative Director: Manabu Awasawa

RAISE ENTERTAINMENT Inc. (hereinafter referred to as “the Company”) recognizes the importance of information management and is committed to protecting all information it owns or manages in accordance with the following policy.

1. Compliance with Laws and Regulations

The Company shall comply with all applicable laws and regulations related to the handling of information.

2. Acquisition of Information

The Company shall obtain information through legal and fair means.

3. Information Management

The Company shall manage information based on the principles of confidentiality, integrity, and availability.

Confidentiality

Ensuring that information is not disclosed to unauthorized third parties. Access to information shall be restricted to authorized individuals who have obtained proper approval.

Integrity

Ensuring that information is not improperly altered or tampered with. Access shall be limited to authorized personnel through formal approval processes.

Availability

Ensuring that information systems are accessible at all times as intended, and not rendered unusable due to system failures or other disruptions.

4. Security Measures

To prevent loss, destruction, alteration, or leakage of information, the Company shall implement appropriate security measures, including access control, entry and exit management of departments handling information, protection against unauthorized access, and measures against computer viruses.

Details of the Company’s safety control measures for personal information can be obtained through the “Personal Information and Specific Personal Information Inquiry Desk.”

When entrusting the handling of information to third parties, the Company shall take appropriate steps to ensure the confidentiality of information.

5. Organizational Structure

The Company shall appoint a Chief Information Management Officer to oversee the proper management of information.

The Company shall provide training to all employees (including executives, full-time employees, contract employees, temporary staff, and part-time workers) on the protection and appropriate handling of information, and ensure thorough implementation in their daily work.

6. Development, Implementation, Maintenance, and Improvement of Information Management Program

To implement this policy, the Company shall establish an information management program (including this policy, the “Information Management Regulations,” and other relevant rules and procedures), ensure that it is well understood and practiced by all employees and related parties, and work toward its continuous maintenance and improvement.

Handling of Personal Information

RAISE ENTERTAINMENT Inc. (hereinafter referred to as “the Company”) recognizes the importance of protecting personal information and complies with all applicable laws and regulations, including those related to the handling of
personal and specific personal information.

The Company handles all collected personal information appropriately. When acquiring personal information (including anonymized or pseudonymized information), the Company shall clearly specify the purpose of use and utilize the
information only to the extent necessary for the execution of its business within the defined scope of that purpose.

1. Types of Information Collected

The Company collects personal information including the individual’s full name, address, gender, date of birth, company or organization name and title, telephone number, email address, communication history, and any other information
necessary for the proper and smooth execution of the Company’s business.

2. Purpose of Use

Customer Information

  • For the purpose of providing information on products, events, campaigns, surveys, and other announcements related to our company, its businesses, and services.
  • For the purpose of providing information on products, events, campaigns, surveys, etc., based on customers’ service usage and Browse history related to our businesses and services.
  • For the purpose of analyzing information such as customers’ Browse history to assist in the planning and development of our products and services.
  • For the purpose of processing registrations and providing services related to products and services that customers wish to purchase.
  • For the purpose of managing customer records, event details, outcomes, and other information related to the use of our businesses and services.
  • For the purpose of fulfilling our rights and obligations under applicable laws, regulations, terms, and notices, and for preventing fraud or violations of such terms.
  • For the purpose of ensuring the appropriate and smooth execution of our company’s businesses and services.

Business Partner Information

  • For the purpose of reviewing and assessing the initiation of new business relationships based on various information obtained from our business partners.
  • For the purpose of managing communications, order placement and receipt, billing, payments, and other administrative matters related to transactions with business partners and affiliated companies.
  • For the purpose of providing business-related announcements such as products, events, campaigns, and surveys based on transactions with business partners.
  • For the purpose of utilizing transaction histories and related information for marketing activities.
  • For the purpose of maintaining accurate records of communications via phone calls, web conferences, and other systems.
  • For the purpose of ensuring the appropriate and smooth execution of our company’s operations.

Job Applicants (New Graduate / Mid-career)

  • For the purpose of recruitment-related communication and applicant management.
  • For the purpose of maintaining accurate records of communications via phone calls, web conferences, and other systems.
  • For the purpose of ensuring the appropriate and smooth execution of our company’s operations.

Employee Information

  • For the purpose of using and retaining information related to recruitment, training, evaluation, transfers, promotions, and staff placement from an HR management perspective.
  • For the purpose of using and retaining information related to welfare programs, occupational safety and health, and other labor matters to improve the working environment.
  • For the purpose of maintaining accurate records of communications via phone calls, web conferences, and other systems.
  • For the purpose of ensuring the appropriate and smooth execution of our company’s operations.

Recorded surveillance camera footage for security purposes

  • For the purpose of crime prevention, including verification and investigation in the event of theft, data leakage, unauthorized access, or similar incidents.
  • For the purpose of ensuring the accuracy of factual understanding at the time of recording.

Entrustment of Personal Information Handling

The Company may entrust the handling of personal information to third parties within the scope necessary to achieve the purposes of use described above.

In such cases, the Company shall enter into confidentiality agreements and ensure appropriate management.

Provision of Personal Information to Third Parties

The Company shall not provide personal information to third parties without the prior consent of the individual, except as required by law.

Joint Use of Retained Personal Data

When jointly using personal information registered in databases with third parties, the Company shall clarify the scope of the joint users, the types of jointly used data, and the purpose of use.

A manager responsible for the joint use will be appointed.

This information will be clearly disclosed in advance on the Company’s website or through other appropriate means.

The Company and the Sega Sammy Group (Sega Sammy Holdings Inc. and its subsidiaries and affiliates, hereinafter referred to as “Sega Sammy Group”) may jointly use the personal information provided by customers, business partners
(including potential business contacts), and employees (collectively referred to as “Users”) as follows:

1. Personal Data Subject to Joint Use

The personal data subject to joint use includes the individual’s name, address, gender, date of birth, company or organization name and title, telephone number, email address, communication history, and other personal information
necessary for the proper and smooth execution of the Company’s business.

2. Scope of Joint Users

Joint use is conducted among Sega Sammy Holdings Inc. and its subsidiaries and affiliates, excluding the Company (hereinafter referred to as “Group Companies”). For details regarding the Group Companies, please refer to the
following website: https://www.segasammy.co.jp/japanese/pr/corp/group/list/.

3. Purpose of Use by Joint Users

  • To provide information about products, events, campaigns, surveys, etc.
  • To assist in the planning and development of products and services
  • For marketing activities
  • To manage user performance, event summaries, results, etc.
  • To process registrations and provide services related to products and services
  • To contact job applicants, determine hiring decisions, and manage applicants
  • For employment and personnel management
  • To confirm whether any party involved in a transaction is affiliated with antisocial forces
  • For other necessary purposes related to the proper and smooth execution of the Group’s business

4. Responsible Party for Management of Jointly Used Personal Data

Sega Sammy Holdings Inc.
Sumitomo Fudosan Osaki Garden Tower
Nishi-Shinagawa, Shinagawa-ku, Tokyo 141-0033
Personal Information Inquiry Desk
Representative Director: Haruki Satomi

Measures for the Safe Management of Personal Information

The Company maintains the accuracy of personal information and manages it securely.

Requests for Disclosure of Retained Personal Data

If a customer or other individual wishes to request disclosure, correction, suspension of use, or deletion of their personal information, we will respond promptly in accordance with applicable laws and regulations upon presentation of the
required information to the contact point for inquiries regarding personal information and specific personal information, as listed below.
Please note that in the event of correction, addition, or deletion of retained personal data, or suspension of its use, erasure, or cessation of provision to third parties, it may no longer be possible for the customer to receive certain
products or services provided by us or our affiliates, including membership services.
While we do not charge any fees for handling requests for disclosure of retained personal data, the customer shall bear all associated costs, such as communication expenses and media or data transmission costs, when disclosure is made via
electromagnetic records.

  1. Customers may request the following regarding their retained personal data:
    • Notification of the purpose of use
    • Disclosure of retained personal data
    • Correction, addition, or deletion of data contents
    • Suspension of use or erasure of data
    • Cessation of provision to third parties
  2. Specification of Personal Information Subject to Request
    When submitting a request, the customer must clearly specify the service, event, or survey in which the personal information was registered, as well as the specific data items involved (e.g., name, address, date of birth).
  3. Verification of Identity or Authority of the Requesting Party
    To prevent unauthorized access or impersonation, we may request the submission of documentation (as separately designated by us) to verify that the requester is either the individual in question or a legally authorized representative.
  4. Cases Where Requests Cannot Be Fulfilled
    We may not be able to comply with a request for disclosure or other actions in the following cases:
    1. If the requester cannot be confirmed as the individual or an authorized agent due to insufficient or improper documentation.
    2. If the requested information cannot be identified as belonging to the customer, based on the submitted details and our investigation.
    3. If the requested information is not part of our retained personal data.
    4. If disclosure may violate applicable laws or regulations.
    5. If revealing the existence or nonexistence of the information may endanger the life, body, or property of the customer or a third party.
    6. If revealing the existence or nonexistence of the information may facilitate or induce illegal or unjust acts.
    7. If revealing the existence or nonexistence of the information may interfere with public safety, crime prevention, suppression, investigation, or other public interests.
    8. If revealing the existence or nonexistence of the information may significantly hinder our business operations or those of our affiliated companies.
    9. If we determine, at our reasonable discretion, that the request is not appropriate or lacks sufficient grounds.
  5. Our Response and Method of Communication
    Once we confirm that the request is made by the individual or an authorized representative, we will respond or take necessary actions within a reasonable time frame by postal mail or email.

Use of Cookies and Third-Party SDKs

The Company may display advertisements distributed by third parties such as Yahoo Japan Corporation.

In connection with such advertisements, these third parties may obtain and use cookies and other data of visitors to the Company’s website.Please note that if you choose to reject all cookies, you may be unable to use services that
require authentication, which may limit your access to various online services.

1. Cookies

Cookies are used to provide a more convenient experience when revisiting the Company’s website and to deliver more personalized advertisements. Cookies do not contain any personal information and do not compromise user privacy or
affect the user’s computer.Users can configure their browser settings to accept all cookies, reject all cookies, or notify them when a cookie is received. For details, please refer to the “Help” menu of your browser.

2. Google Analytics

The Company may use Google Analytics, a service provided by Google Inc. (“Google”), to collect information on website usage. Google Analytics stores data such as visited pages, time spent on site, access routes, and click activity.
This data does not identify individual users.The Company uses the analytical results provided by Google to understand user behavior. Information is managed in accordance with Google’s privacy policy. For more information, please
refer to: https://policies.google.com/technologies/partner-sites?hl=ja

3. Other SDKs

To enable certain features of our services, we may collect various types of information via SDKs provided by other companies as outlined in the privacy policies of those services. Please refer to each service’s privacy policy for
details.

Handling of Specific Personal Information

Compliance with Relevant Laws and Guidelines

The Company complies with the “Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures,” the “Act on the Protection of Personal Information,” and the “Guidelines for Proper Handling of Specific Personal Information (for Business Operators).”

Security Measures

Security measures for specific personal information are set forth in the Company’s Information Security and Privacy Policy and the “Information Management Program,” which includes related regulations and rules.

Purposes of Use

The Company uses specific personal information for the following purposes:

  1. Matters related to employees (including dependents and retirees):
    1. Withholding tax-related procedures
    2. Salary and compensation payments
    3. Municipal tax-related procedures
    4. Health insurance-related procedures
    5. Welfare pension-related procedures
    6. National pension-related procedures
    7. Corporate pension-related procedures
    8. Employment insurance-related procedures
    9. Workers’ compensation insurance-related procedures
  2. Matters related to non-employees:
    1. Preparation of payment records for fees and compensations
    2. Preparation of payment records for real estate usage fees
    3. Preparation of payment records for compensation related to real estate purchases
  3. Other matters related to (1) and (2)

Contact for Inquiries Regarding Personal Information and Specific Personal Information

Name of Business OperatorRAISE ENTERTAINMENT Inc.

AddressSumitomo Fudosan Osaki Garden Tower,1-1-1 Nishi-Shinagawa, Shinagawa-ku, Tokyo, 141-0033 Japan

RepresentativePresident & CEO: Manabu Awasawa

Personal Information Protection OfficerPresident & CEO: Manabu Awasawa

Contact Office

[By Post]
〒141‐0033
Sumitomo Fudosan Osaki Garden Tower,1-1-1 Nishi-Shinagawa, Shinagawa-ku, Tokyo 141-0033
RAISE ENTERTAINMENT Inc.
Personal Information Inquiry Desk

Reception Hours
Weekdays 9:00 a.m. – 6:00 p.m. (Japan time)Requests received outside business hours, on weekends, national holidays, year-end/New Year holidays, and during Golden Week will be processed on or after the next business day.

Last updated date: June 20, 2025

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